
482 ◾ The 12 Pillars of Project Excellence
The project leaders understand that even when it seems that the failure has
occurred because of a human-level mode, that may not be the true root cause of
the failure and that the root cause may be at the system level. Human errors may
actually stem from various issues such as lack of training, lack of procedures,
poor supervision, and other issues that may be at a system or organizational
level. They understand that just like weeds that are visible above the ground, cut-
ting off the leaves just provides a temporary fix; if we need to prevent the weed
from growing back ever again, we need to dig the ...