Pillar X: Learn from Failures ◾ 487
The case study at the end of this chapter discusses a “failure” I had early on in
my career as a manufacturing engineer as a result of not engaging the people in
the problem solving and process improvement step.
10.4.2.5.2 Culture of Scientic Problem Solving—
Focus on Issues Not on People
As we discussed before, project managers always resolve failures on the basis
of human mistakes and project leaders resolve failures on the basis of system
faults. Unlike project managers who focus on human failures first, dynamic
project leaders focus on human failures last. Although project leaders also focus
on human failures, they focus on the root causes related to human failures
instead of trying to blame resourc ...