
536 ◾ The 12 Pillars of Project Excellence
madness. The coach then set the timer for an hour and asked the project man-
ager to observe the three vessels carefully, shut off the stoves after an hour, and
report back to him. The coach then left the kitchen. After approximately 2 hours,
the project manager met up with the coach. “What took you so long?” asked the
coach looking at the project manager who was disheveled and dirty. “I was just
cleaning up after your silly experiment” retorted the project manager sarcastically.
It was evident that the coach was enjoying this.
11.4.3 Observation
Without holding back the grin, he asked the project manag ...