
586 ◾ The 12 Pillars of Project Excellence
After you provide a game plan of what you would do, Susan smiles and pro-
vides a deeper insight into the philosophy of their corporation regarding manag-
ing resources during tough economic times.
12.4 Pinnacle House of Project Excellence
Susan continues providing some more insight into what she refers to as
“The Pinnacle House of Project Excellence.” She mentions that Pinnacle
Process considers the organization as made of three key elements:
1. The Foundation
Pinnacle Process thinks that people, their knowledge, and their skills
and talents are the real foundation of an organization.
2. The 12 Pi ...