
22 ◾ The 12 Pillars of Project Excellence
1.1 Introduction
On May 29, 1953, Edmund Hillary and his guide, Sherpa Tenzing Norgay, were the
first ever human beings to scale the summit of Mount Everest, which was described
in Sir Hillary’s own words as “knock the bastard off.” During the climb, do you
think that Hillary would have been satisfied if Sherpa Tenzing had just “managed”
the expedition? The answer is quite obvious. The c