
Pillar II: Create a Balanced Project Organization Structure ◾ 81
upon at the onset so the only true function of the representative is to help create
the project requirements and provide ongoing guidance to the project. This has
to be approached very carefully to ensure that the involvement does not inten-
tionally or unintentionally lead to any significant scope creep on that project.
2. When it is not possible to have the customer representative dynamically
involved, create a voice of customer committee whose primary responsibil-
ity is to interface with the customer at least during the requirements gather-
ing phase and on an ongoing basis fo ...