
86 ◾ The 12 Pillars of Project Excellence
2.4.7 Team Leaders and Teams
Team leaders and teams are part of the ground troops of the project organi-
zation structure. One of the approaches is to design the team on the basis of
process focus and product or service focus. The process team will ensure that
all the processes required to complete the project per customer requirements
are well designed, accurate, based on lean thinking, and correctly followed. The
product or service team will ensure that the actual product or service required
by the customer meets all the criteria agreed to in the project charter includ-
ing quality, scope, cost, reso ...