122 ◾ The 12 Pillars of Project Excellence
3.1 Introduction
3.1.1 Delight the Customers
Successful project leaders are a special breed of individuals for whom mediocrity
is not an option. For them, “just satisfying” customers is not enough; they only
aim “to delight” their customers. They are not satisfied until they hear a “WOW!”
from their stakeholders and customers at the completion of every project. These
project leaders all have one thing in ...