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The 12 Pillars of Project Excellence
book

The 12 Pillars of Project Excellence

by Adil F. Dalal
October 2011
Intermediate to advanced content levelIntermediate to advanced
692 pages
21h 25m
English
Productivity Press
Content preview from The 12 Pillars of Project Excellence
121
3Chapter
Pillar III: Delight the Customers
with Project Vision Statement
A powerful “project vision statement” to the project is
like an “altimeter” to an aircraft. Both help determine
the altitude.
122 ◾  The 12 Pillars of Project Excellence
3.1 Introduction
3.1.1 Delight the Customers
Successful project leaders are a special breed of individuals for whom mediocrity
is not an option. For them, “just satisfying” customers is not enough; they only
aim “to delight” their customers. They are not satisfied until they hear a “WOW!”
from their stakeholders and customers at the completion of every project. These
project leaders all have one thing in ...
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Publisher Resources

ISBN: 9781439849125