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The 12 Pillars of Project Excellence
book

The 12 Pillars of Project Excellence

by Adil F. Dalal
October 2011
Intermediate to advanced content levelIntermediate to advanced
692 pages
21h 25m
English
Productivity Press
Content preview from The 12 Pillars of Project Excellence
Pillar III: Delight the Customers with Project Vision Statement ◾  141
Table 3.3 Pillar III: Action Plan to Increase Organizational Driving Forces (ODFs)
Team Name:  Date: 
No. Driving Force
Current
Score
Goal
(Target
Score)
Action Plan to
Increase DF
Score
Complete
by
(Date)
Assigned to
(Department
Name or
Initials of the
Person)
1 My organization 
understands the 
importance of 
creating a project 
vision statement at 
the start of every 
critical project.
2 My organization 
stresses the 
importance of 
setting higher 
standards and
superior results on 
projects to 
“delight” our 
customers.
3 “Going the extra 
mile” or “going 
beyond the call of 
duty” to delight  ...
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Publisher Resources

ISBN: 9781439849125