
Pillar III: Delight the Customers with Project Vision Statement ◾ 141
Table 3.3 Pillar III: Action Plan to Increase Organizational Driving Forces (ODFs)
Team Name: Date:
No. Driving Force
Current
Score
Goal
(Target
Score)
Action Plan to
Increase DF
Score
Complete
by
(Date)
Assigned to
(Department
Name or
Initials of the
Person)
1 My organization
understands the
importance of
creating a project
vision statement at
the start of every
critical project.
2 My organization
stresses the
importance of
setting higher
standards and
superior results on
projects to
“delight” our
customers.
3 “Going the extra
mile” or “going
beyond the call of
duty” to delight ...