156 ◾ The 12 Pillars of Project Excellence
5. Scenario analysis: Rockheed Corporation is a new defense contrac-
tor working with various government agencies for the last 3 years.
The corporation is currently in the probationary period of 5 years
but already has had a history of poor results and a series of proj-
ects that delivered the products but did not completely satisfy the
customers. The following are the major themes that come up during
customer acceptance reviews:
a. The product barely meets specifications.
b. The product performance is not reliable.
c. The project is overbudget and has missed the scheduled deliv-
ery dates several times.
d. The aesthetics appeal of the product is low.
Rockheed has just won a bid for the sophisti ...