Pillar IV: Sign the Charter ◾ 179
managers had absolutely no control over the dealings with the end cus-
tomer specifications—they were just updating the “charter” as requested
by the client liaisons. Thus, in my opinion, they might as well let go all
the project managers and just hire one highly skilled magician to make
the products appear as needed (luckily, I kept this opinion to myself).
ro o t ca u S e
Because of the nonexistence of a good charter and allowing scope
creep during mature stages of project completion, there were significant
delays in delivering the final product to the customers. The customers
were then appeased by making allowances in several million dollars in
favor of the customer, even without a thorough review of the ag ...