
Pillar IV: Sign the Charter ◾ 199
Medicaid information on time. Many patients’ services were turned
down by hospitals due to inconsistent information. Comprehensive
analysis was carried out by the steering committee over the failure of
the project to determine what went wrong. Imagine you are part of
the steering committee to investigate the failure. Using Table 4.15, list
each element of failure and the reasons behind each element on the
basis of the principles described in Pillar IV. Also, make recommen-
dations for future projects.
PILLAR IV: PERSONAL-LEVEL SKILL SET–
ENHANCEMENT EXERCISES
In d I v I d u a l ex e r c I S e S
These exercises ...