
204 ◾ The 12 Pillars of Project Excellence
Pillar IV References
1. Bishop, M. (2009). 2009 Standish Group CHAOS Report: Worst
Failure Rate in a Decade, http://www.irise.com/blog/index.
php/2009/06/08/2009-standish-group-chaos-report-worst-project-
failure-rate-in-a-decade/ (accessed October 27, 2010).
2. Kerzner, H. (2003). Project Management: A Systems Approach to
Planning, Scheduling, and Controlling. Hoboken, NJ: John Wiley &
Sons Inc.
3. Arveson, P. (1998). The Deming Cycle, http://www.balancedscore-
card.org/thedemingcycle /tabid/112/default.aspx.
4. Project Management Institute. (2008). A Guide to the Project
Body of Knowledge (PM