230 ◾ The 12 Pillars of Project Excellence
As part of another project I had just completed for the research and
development department, we had capabilities in-house to print on-de-
mand and customize our print jobs at the touch of a button. I designed
a neat format for my project updates in the style of a booklet. Apart
from a mission statement, project plans, upcoming trainings, and other
project-related details, I included a section called Excellence Awards
or “Go Baby Go!” (stolen from my vice president); this included the
names of team members and others in the organization who went the
extra mile to help the team. These booklets were distributed throughout
the organization and were placed strategically throughout our build-
ing comple ...