
250 ◾ The 12 Pillars of Project Excellence
which the project failed or was affected negatively because of
communication failure.
a. List the reasons for the communication failure.
b. Which principles of Pillar V could have been applied to reduce
or eliminate the reasons for the dissatisfaction.
2. Identify a recently completed complex project you participated in as
a manager or team member. Fill in the details of Table 5.17 regard-
ing the percentage of time each of the seven critical ingredients of
mastering effective communications were used during the course of
the project. Provide at least two significant examples in each case.
3.