
282 ◾ The 12 Pillars of Project Excellence
6 All the products,
processes, and
systems are
designed from the
point of view of our
customers and care
is taken to eliminate
or reduce all NVA
activities.
7 We understand that
gold plating or
providing more to
the customer than
they are willing to
pay for is a form of
a waste and scope
creep.
8 We understand that
if we eliminate the
eight wastes, we
can allow our
employees to focus
on using their
intellectual capacity
to add value to our
customers.
9 We regularly use
lean tools like 5S,
kaizen events, and
value stream
mapping in our
organizations.
10 We believe that lean
thinking is
applicable to
eliminating waste ...