Masterclass 13
How to Wow Your Customers with Genuine Customer Care
In this masterclass you will learn:
- How to deliver sensational customer service on a shoestring budget.
- The importance of delivering small extra touches on a consistent basis.
- How to turn a complaining customer into a raving fan.
I had a distinctly underwhelming experience when dealing with a small business recently. It confirmed to me as a marketer and consumer that so many small businesses unwittingly get it wrong when they sign up a new customer by simply delivering the minimum and little else.
Let me elaborate. I ordered two nutritional supplement products from this small business. It was my first purchase and the products were not cheap. They arrived within three working ...
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