CHAPTER 4Key #2: Declare Clear Boundaries to Begin Creating Autonomy

Once information sharing has “primed the pump” for change by enhancing both the feeling of job ownership and responsibility in team members and the trust between leaders and their people, it is important to recognize the need to provide boundaries for acting in a culture of empowerment. Most people have an initial excitement about empowerment and the expectation to use good judgment, but they do not fully understand what that will mean or what to do. According to Situational Leadership® II, high levels of frustration and/or apathy will quickly follow initial reactions if there are no boundaries that provide direction for acting in a culture of empowerment. Before we talk ...

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