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CHAPTER 12Summarizing the Action Plan For Creating Empowerment

The journey to empowerment is one of the most challenging any set of people can undertake. It challenges and calls upon us to change many of our most basic assumptions about organizations. Furthermore, there is no one way to move from hierarchy to empowerment. Each company and its people will be different. Indeed, each manager and set of employees within a company will be different. What we have tried to provide in this book is a set of guidelines for navigating the journey. We have provided descriptions of many of the kinds of actions that will help in the change process. And in so doing, we have provided answers to many of the questions that leaders and team members have about ...

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