Our first book on empowerment, titled Empowerment Takes More Than a Minute and published in 1996 by Berrett-Koehler Publishers, has been a popular introduction to the challenges of creating a culture of empowerment. We have been gratified to see it on the Business Week Best Sellers List and to have it translated into ten languages besides English. By all accounts this book has been a success and has helped many managers and employees release the power within people for astonishing results.

What has been apparent also is that efforts to move to empowerment always raise questions for managers and employees alike. These questions are often quite detailed, and their answers were not always apparent in our first book. This second book, ...

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