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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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CHAPTER 19 COMPLEXITY

“Snowflakes are one of nature’s most fragile things, but just look at what they can do when they stick together.”

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Organizations are complex adaptive systems. They consist of interconnected, interwoven parts or sets of things that work together as part of a mechanism or interconnecting and dynamic network.1 Ralph Stacey2, an eminent figure in the field of complexity, points out that all human systems are “self-organizing” and not open to control. Interactions between humans are co-created and emergent, with multiple possible outcomes at each point of engagement.

A complex environment consists of any number ...

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