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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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25

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CHAPTER 25 SITE

A prestigious private members’ club has been using 31Practices since 2010. In this particular case, the organization had not articulated its values so this needed to be the starting point. A workshop was facilitated with the leadership team to re affirm the essence of the club and the expectations of all stakeholders, and to create a service promise. Against this backdrop, the leadership team worked through a process to explore, articulate and define the core values of the organization.

The proposed values were presented to the next level (less senior) of management for discussion and were subsequently approved by the chief ...

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