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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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CHAPTER 26 NATIONAL

The first version of 31Practices was created for a portfolio of corporate offices for a “Big Four” bank who were pursuing a strategy of developing world-class workplace services solutions in support of the commercial activity on the UK mainland. The aim was to create a new paradigm for the workplace, rather than to incrementally improve what already existed.

A key objective of the service delivery model was to reinforce the organization’s brand and values through the service experience in the corporate workplaces and this was achieved through an early version of 31Practices.

In this instance, the senior leadership team ...

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