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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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CHAPTER 28 CASE STUDY

This case study is based on a mixed use property development in the south of England. The development consisted of designer outlets, bars and restaurants, leisure and entertainment facilities, a marina, a hotel and car parking.

It is a very good example of a virtual organization because there is a team of people employed by the landlord operating together with the teams of a variety of service partners (security, cleaning and technical services). From a customer perspective, however, the complexity of the organizational structure is irrelevant. Customers regard all of the employees as being there to provide the appropriate ...

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