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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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CHAPTER 3 JOURNEY

“Culture is the most difficult organizational attribute to change, outlasting organizational products, services, founders and leadership and all other physical attributes of the organization.”

Professor Edgar Schein1

The journey of 31Practices started more than ten years ago, and has emerged through an evolutionary process to be what it is today.

THE BEGINNING…

Hanbury Manor, a five-star Marriott hotel in UK, provided the first inspiration and the initial principles upon which 31Practices is based.

The Ritz Carlton luxury hotel chain developed their credo: “Ladies and gentlemen serving ladies and gentlemen”, offering a sense ...

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