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The 31 Practices by Alan Williams, Dr. Alison Whybrow

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CHAPTER 8 IMPACT

“You must get involved to have an impact. No one is impressed with the won-lost record of the referee.”

Napoleon Hill1

To impact means to have a marked influence, a strong effect on someone or something.2 Assessing the impact of action is the third pillar of the 31Practices framework.

WHAT IS IMPACT?

Impact is often associated with measurement and reward in organizations, and the phrase “What gets measured gets done” has been attributed to Peter Drucker, Tom Peters, Edwards Deming, Lord Kelvin and others – it is true. Impact is only seen historically, after the fact.

And measuring something does not always lead to the intended ...

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