I have had really good CEOs; CEOs who were even better than I was. They have just enough ego. Confidence and ego—you need that. It passes on and you don’t realize it. It’s like raising your kids. They watch your movements and subtle things you do, in situations that become a teaching moment. “I want milk in my tea because that’s how you do it dad,” and you didn’t even know he was watching. And suddenly it has become learning lessons unbeknownst to you. [Your behavior] passes down, in turn, to the management group. When you see most people working in their sandboxes and thinking and they are coming up with ideas, all you have to do is manage that. The worst thing is for everyone to look to the CEO [thinking] ...
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