Chapter 3

BRAVE

You can choose comfort or you can choose courage, but you cannot have both.

Brené Brown

In this chapter you will learn to:

  • scale your bravest self
  • build psychological safety
  • launch quantum teamwork
  • reimagine the art of feedback.

Here’s a question. Can you think of a time at work when you had some bad news to share or a concern to raise but held back from speaking because of fear? Fear doesn’t make bad news go away, fear makes bad news go into hiding. When I recently asked this question at a conference of over a thousand managers, around 85% put their hands up. Perhaps the other 15% had bad memories. Multiply that by 10,000 or 100,000 people and you can understand why there’s a chronic ‘speak up’ gap in most organisations. ...

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