Chapter 9

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Experience in industrial extension has provided perspective. We are no longer amazed when management short-changes activities that will provide outcomes it claims it desires. We believe that this is due to inconsistency. A lack of daily continuity is the true mean destroyer.

Stephen Covey’s “7 Habits” comes to mind when explaining inconsistent practice.1 Covey details the four-quadrant activity-management paradigm shown in Figure 9.1. More often than not, Lean initiatives falter because they are placed into quadrant ...

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