CHAPTER 8

PRINCIPLE 4: MANAGE THE RESOLUTION – THE SOFT MEDIATION ASSIGNMENT

This chapter will take you through the process of supporting two parties to resolve a relatively low-level conflict by adopting the role of ‘resolution agent’. As well as suggesting tools to practise, it will give you principles to work to. It is very unlikely that you will work to all the stages of the ‘assignment’ at once. Take your time and be prepared to ask for help. Broadly, we will cover the following stages of resolving low-level disputes as follows:

Introducing the “Resolution agent”

The role of the resolution agent

Often, parties involved in a dispute refer to a third party for assistance ...

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