Get full access to The 7 Principles of Conflict Resolution and 60K+ other titles, with free 10-day trial of O'Reilly.
There's also live online events, interactive content, certification prep materials, and more.
About the author
What this book will do for you
What this book will do for the people around you
THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
1 What you need to know about conflict
2 The language of early conflict resolution
3 Mediation: What it is and why it works
THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
4 Principle 1: Acknowledge the conflict
5 Principle 2: Take control of your response
6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
8 Principle 4: Manage the resolution – the soft mediation assignment
9 Principle 5: Build a culture of early conflict resolution
10 Principle ...
Get The 7 Principles of Conflict Resolution now with the O’Reilly learning platform.
O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.
Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.