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The Accidental Startup by Danielle Babb

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[bib04] BusinessWeek. “25 Companies Where Customers Come First.” articles.moneycentral.msn.com/News/25CompaniesWhereCustomersComeFirst.aspx (accessed August 29, 2008).

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[bib06] Chun, J. “To Tell the Truth.” April 1998. findarticles.com/p/articles/mi_m0DTI/is_n4_v26/ai_20484748 (accessed August 24, 2008).

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