CHAPTER 6

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Network Support Plan

Given the organizational roles represented in Figure 6-1, this book’s example organization IT personnel will be required to support multiple roles. The quality of support will be limited by the number of hats each individual is required to wear.

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Figure 6-1. IT organization and roles

In an ever-tightening IT budget, these tradeoffs can be made randomly with mixed results. By diagramming the basic functions as seen in Figure 6-1, it is somewhat easier to match multiple roles to the personnel currently employed to ...

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