4
Personal Accountability
“We are accountable for our decisions in our personal life so why shouldn’t we be just as accountable in our work life?”
–Catherine Pulsifer
Snapshot 4.1
Ajay Gupta is a quality test engineer in CBA Electronics Enterprises. His official job description states that his ‘responsibilities’ include ‘testing several kinds of circuit boards for his customers’—but the same job description does not provide him with any algorithm or guideline on how exactly to do that. Nor does it suggest what kind of technical expertise he should apply to his job or how he should resolve engineering problems. His job description further says that he is ‘required’ to lead technical teams and ‘design new quality tests’, but it does not tell ...
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