The ACE of Soft Skills: Attitude, Communication and Etiquette for Success

Preface

The past decade or so has been an exciting time in India. The behemoth, India Inc. Not only woke up, but also has been on a relentless march towards a dominant position in the international business arena. And this is happening against the backdrop of an increasingly globalized world economic order and to the sounds of revolutions in telecommunication and information technologies. The growth hormone that is driving this process is the millions of young men and women professionals of India who design electronic chips, develop software, manage off-shored infrastructure remotely and answer phone calls in BPO call centres. As the world gets even more globalized and as India’s competition is trying to chip away at its advantages, it is crucial ...