Looking over the Checklist of Responsibilities (pages 4–6), you can see that the administrative assistant wears many hats. Becoming proficient at each of the various roles is a difficult task. As challenging, is being able to switch hats from one role to another as necessary. As you read the different scenario on page 12 think about these questions: What hats is Pat wearing? What hats should she have been wearing? How could Pat shift more successfully from one role to another?
Pat is a hard-working assistant in a corporate organization. She supervises the receptionist and assists the department director ...