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The Administrative Assistant by Brenda Bailey-Hughes

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Making the Connection

Your communication skills should be outstanding; after all you are not just communicating for yourself but on behalf of your manager and your department. Many people think their communication skills are better than they actually are. A Gallop poll showed that 80% of people surveyed considered themselves to be in the top 20% of all communicators. It doesn’t take a mathematical wizard to figure out that people overestimate their communication acuity. Effective communication is simply getting an idea from one person to another.

Effective Communication

Ineffective Communication

Each communication event—whether it is a formal ...

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