Your communication skills should be outstanding; after all you are not just communicating for yourself but on behalf of your manager and your department. Many people think their communication skills are better than they actually are. A Gallop poll showed that 80% of people surveyed considered themselves to be in the top 20% of all communicators. It doesn’t take a mathematical wizard to figure out that people overestimate their communication acuity. Effective communication is simply getting an idea from one person to another.
Each communication event—whether it is a formal ...