O'Reilly logo

The Administrative Assistant by Brenda Bailey-Hughes

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Act as a Communication Buffer

Communication may be the pixie dust that keeps an organization running, but it occasionally feels more like quicksand to the busy executive who can drown in the many requests, calls and visitors. Communication can be time consuming and labor intensive. Many administrators and executives would handle nothing but correspondence and phone calls if it weren’t for an exceptional buffer. As an assistant you buffer or control communications for your boss.

Buffers have two goals:

protect the manager’s time and privacy

provide the person contacting the manager with the desired information or solution to a problem.

The buffer role (sometimes called the gatekeeper) has a negative connotation because of instances when a manager, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required