Communication may be the pixie dust that keeps an organization running, but it occasionally feels more like quicksand to the busy executive who can drown in the many requests, calls and visitors. Communication can be time consuming and labor intensive. Many administrators and executives would handle nothing but correspondence and phone calls if it weren’t for an exceptional buffer. As an assistant you buffer or control communications for your boss.
Buffers have two goals:
protect the manager’s time and privacy
provide the person contacting the manager with the desired information or solution to a problem.
The buffer role (sometimes called the gatekeeper) has a negative connotation because of instances when a manager, ...