CHAPTER NINE

IT AND THE BOARD OF DIRECTORS

Tuesday, June 12, 10:53 AM . . .

“I’m not sure about the order we’ve got these in,” said Raj Juvvani. “Maybe we should list ‘Underinvestment in IT’ first. That way we hit them with the biggest, most important thing at the outset.”

“I disagree,” said Tyra Gordon. “That’d be like starting by accusing them of causing IT difficulties—it’s their fault because we haven’t spent enough.”

“It kind of is their fault we haven’t spent enough on IT,” countered Juvvani.

“Yes,” conceded Gordon, “but that doesn’t mean we should start there. It’d be like shoving a tin cup under their noses in our first moments with them.”

Juvvani considered this. “Maybe you’re right,” he said.

Barton had convened his direct reports ...

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