NOTES

PREFACE

1. Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell, “The Technology Manager’s Journey: An Extended Narrative Approach to Educating Technical Leaders,” Academy of Management Learning and Education 8, no. 3 (September 2009).

2. Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell, Harder Than I Thought: Adventures of a Twenty-First Century Leader (Boston: Harvard Business Review Press, 2013).

CHAPTER ONE

1. This picture is the work of entrepreneur and business consultant Michael Enright. See the Hamilton Technology Advisors website, http://www.htadvisors.com.

2. See Richard L. Nolan, Dot Vertigo: Doing Business in a Permeable World (New York: John Wiley & Sons, 2001).

CHAPTER THREE

1. See F. Warren McFarlan and ...

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