Appendix E. What to Do about Metrics

A Detailed Description

Now that we understand the characteristics of effective metrics, it is easy to understand how inappropriate metrics can act as walls to the team and good metrics can drive effective improvement. Poor metrics will stop teams from improving by forcing them to focus on activities that will not increase the effectiveness of their value delivery. Good metrics focus effort where it has real effect.

You can use metrics in a variety of areas—as long as they provide useful and actionable information and don’t create walls.

Some of the major areas of metrics include

Image Internal

Organizational

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