Chapter 4. Trust Tools
The Big Ideas
You can’t make people trust each other.
However, you can create a culture where trust can be built and thrives.
Why Trust Matters
“This team needs a really good leader. They need you.”
You’ve been asked to take over the leadership of a struggling team. The lack of trust within the team sticks out like a sore thumb. Your current team exudes trust and it has made quite a difference—morale and productivity are high; ideas and the information everyone needs to be successful flow freely; team members help each ...