Chapter 9. Metrics
The Big Ideas
People do what they are measured by.
We need metrics that focus on delivering business value, foster trust, and do not take away ownership.
If we are moving toward Energy and Innovation (the green) we need an indication of the progress we are making so that we can tune our actions.
Why Metrics Matter
I have spent my career consumed by metrics. According to the old saw, “If you can measure it, you can manage it.” ...
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