Copyright © 2011, Steve Gladis
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by information storage and retrieval system, without written permission from the publisher.
Published by: HRD Press, Inc.
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Editorial services by Sally Farnham and Donna Gladis
Production services by Jean Miller
Cover design by Eileen Klockars