CHAPTER 8
MISSION
Augment (don’t automate) to create jobs
I spoke to an IT industry business executive who sells AI-based solutions to drive automation. He’s enthusiastic about his job, and he recently told me that AI is the best thing we have today, a win-win.
“How so?” I asked.
“Well, first, AI is great business for me, and second, it’s great business for our clients as well. It’s an absolute cost killer for them. What’s not to love about that?” he said, smiling.
I said, “True, cutting costs to make profit makes the business world turn, but what about the human costs?”
“How do you mean?” he asked.
“If your main focus is to automate as much ...
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