CHAPTER 9
EMOTIONAL INTELLIGENCE
Accept that soft skills are the new hard skills and practice them
I won’t forget the time an executive said this to me about soft skills, dismissively: “Sure, soft skills may have value for what I do, but they’re so difficult to learn. And, anyway, I believe that digital upskilling is the key responsibility for any employee and manager nowadays. It is cheaper and quicker to have returns on investment in digital skills.”
Soft skills—the behavioral traits that enable leaders to interact and work together harmoniously—include skills like curiosity, empathy, communication, and critical and proactive thinking. These ...
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