5
Philipp Heltewig
Co-Founder and CEO at Cognigy
There is no magic bullet. Implementing AI solutions in customer service still requires careful planning, development, time, and, crucially, human involvement…Looking ahead it’s reasonable to predict that most customer service interactions will be handled by AI systems, except perhaps for very premium offerings. The adoption of AI by BPOs is a positive step toward a more efficient and cost-effective model, blending the consistency of AI solutions with human touch where it’s most valuable, offering the best of both worlds.
LinkedIn: heltewig
Philipp Heltewig is a German tech entrepreneur with a ...
Get The AI Value Playbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
