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The AMA Handbook of Due Diligence by Andrew J. Sherman, William M. Crilly

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DUE DILIGENCE HANDBOOK 11-00
SECTION 11
CUSTOMER SERVICE
CONTENTS
SUBJECT TEXT FORMS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Customer Service Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Form 11-01
Resumes Of Key Customer Service Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Form 11-02
Compensation Of Key Customer Service Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Form 11-03
Customer Service Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Form 11-04
Trend In Customer Service Staffing; Customer Service Financial Performance . . . . . . . . . . . . . . 264 Form 11-05
Customer Service Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Form 11-06
Quality Of Customer Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Form 11-07
Profitability Of Service And Repair Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Form 11-08
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