CHAPTER 7

Closing Processes

The End, and a Foundation for New Beginnings

LYNN H. CRAWFORD, HUMAN SYSTEMS INTERNATIONAL LTD., INSTITUTE FOR THE STUDY OF COHERENCE AND EMERGENCE (ISCE), AND BOND UNIVERSITY

Closing processes are possibly the most important and least well executed of the activities associated with projects. They are important because they are associated with effective handover from one project phase to another, and with termination or finalization, which is one of the key distinguishing characteristics of projects. Project closeout is also the point at which the project is handed over to clients and end users and judgments are made, either formally or informally, objectively or subjectively, about its success. Furthermore, research ...

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