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The AMA Handbook of Project Management, 4th Edition by Jeanette Cabanis-Brewin, Paul C. Dinsmore

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CHAPTER 13

Human Resource Management

The People Side of Projects

HANS J. THAMHAIN, PHD, PMP, BENTLEY UNIVERSITY

Virtually every organization recognizes the importance of people—their attitudes, skills, personal efforts and collaboration. In project environments, where time and resource effectiveness are critical components of performance, this is especially obvious.18 Yet managing people effectively is very difficult. It is especially challenging in today’s complex business environment, with many operations distributed across the globe. This requires working with people from different support organizations, vendors, partners, customers, and government agencies; it requires effective networking and cooperation among organizations with different ...

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